Terms of service

These terms and conditions form the basis on which you can visit our website, order preserves, related products, preserve subscriptions (including gift subscriptions), bakery products from us and classes. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by Spread the Happiness Ltd of Unit 2, Spa Business Park, London SE16 4EJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@englandpreserves.co.uk or on 020 7064 1761

  1. The contract between us
    1. Orders for preserves, other products, preserves subscriptions and bakery products

We must receive payment of the whole of the price for the products that you order before your order can be accepted. Your payment of the price for the products represents an offer on your part to purchase the products, which will be accepted by us when we send to you an email that the products have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

  1. Reservations for Classes

A legally binding contract is made between us when you have paid the relevant fee in full and when we have notified you that we have accepted your reservation for a place in one of our classes.

  1. Terms and conditions applying to orders for preserves, other products and bakery products
    1. Availability

All orders are subject to acceptance and availability. If the products you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

  1. Ordering errors

All orders are subject to acceptance and availability. If the products you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

  1. Prices
    1. The prices payable for products that you order are as set out in our website. All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of placing your order.
    2. Wherever it is not possible to accept your order to buy products of the specification and description at the price indicated, we will advise you by email.

  2. Payment terms

The price for the products that you order is payable to us in full at the time you place the order. We accept no liability if a delivery is delayed because you have not given us the correct payment details.

  1. Delivery
    1. Our delivery charges are set out in our website

    2. We will notify you by email of the date on which the products you have ordered are due for despatch to you.

    3. Please note that in the United Kingdom we offer shipping via Domestic Courier. For orders outside the UK please request a quote for delivery before purchasing.

    4. We will deliver the products you have ordered by courier to the address you specify for delivery in your order. It is important that this address is accurate. For orders sent by courier, our courier will require you to sign for the products on delivery. Please check the delivery before you sign for it to verify that all the products you have ordered have been delivered and that they have not been damaged. We cannot accept any liability for any loss or damage to the products once they have been delivered. Within the United Kingdome we will aim to deliver couriered products by 4pm on the day following shipment but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period.

    5. You will become the owner of the products you have ordered when they have been delivered to you. Once products have been delivered to you they will be held at your own risk and we will not be liable for their loss, deterioration or destruction.

  2. Risk and ownership

Risk of damage to, deterioration or loss of the products passes to you at the time of delivery to you, or if you fail to take delivery when our courier attends the address you have specified for delivery, the time when the courier tried to deliver. You will only own the products once they have been successfully delivered and when we have received cleared payment in full. Products supplied are strictly not for resale.

  1. Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on dispatch of the products ordered.

  1. Cancellation rights

You may cancel your order for some or all of the products you have ordered at any time up to 4 clear days before the date the products are due for dispatch to you.

  1. Right to refuse order
    1. We reserve the right to refuse to accept your order if:
      1. we have insufficient stock to deliver the products you have ordered;

      2. we are not able to deliver to your area; or

      3. one or more of the products you ordered was listed at an incorrect price.

    2. If we do refuse to accept your order we will notify you by e-mail and will re-credit the amount you paid when placing your order to the account from which you made payment as soon as possible but in any event within 30 days of your order.

  2. Liability
    1. United Kingdom - If you do not receive products ordered by you within 24 hours of the date on which they were due for shipment, we will have no liability to you unless you notify us in writing at our contact address of the problem within 7 days of the date on which the products were due for dispatch to you (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be to refund to you the amount paid by you for the products in question. Deliveries outside the UK- If you do not receive products ordered by you within 15 working days of the date on which they were due for shipment, we will have no liability to you unless you notify us in writing at our contact address of the problem within 20 days of the date on which the products were due for dispatch to you (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be to refund to you the amount paid by you for the products in question.

    2. Each party shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

    3. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.